Do I need my own contracts with the airlines and hotels, or does the software come with suppliers already connected?

Both are possible, and most agencies end up using a mix of the two. If you already hold your own contract with an airline consolidator, a hotel supplier or a bed bank, you simply give us the login details they issued to you, and your portal books under your own account, on the rates and commercial terms you negotiated yourself.

If you do not have any contracts yet, you can start with suppliers that are already integrated, so you can go live and begin selling while you build your own relationships in the background. Whether a particular supplier is open to you without your own agreement depends on that supplier and on the plan you are on, because some of them insist on signing the agency directly before they will release any credentials. That is their rule rather than ours, so it is worth asking about early instead of assuming.

It is also fair to say that the supplier decides a lot of what you can actually do. The content you get, the markets you are allowed to sell in, the payment terms and whether you are given a credit line or have to pay upfront all come from them. We can connect to them and present the results neatly on your portal, but we cannot change the commercial terms sitting behind the connection.

Before you decide, write down the handful of suppliers you really want to sell and ask us which of those are already connected and which would need an agreement in your own name, so you know exactly what you can launch with on day one and what will follow later.