Can travel agency software save customer travel preferences for future bookings?

Yes, travel agency software can usually save useful customer preferences so your staff do not have to ask the same questions every time. This may include preferred airlines, seating choices, meal requests, hotel room preferences, loyalty programme details and general notes about how the customer likes to travel.

What can be stored and where it appears will depend on the software plan and the booking services connected to it. Some preferences may only be shown as notes for your staff, while others may be passed with a booking when the supplier supports them. A saved preference does not guarantee that an airline, hotel or other supplier will be able to provide it.

Your staff should still confirm important details with the customer before completing each booking. Preferences can change, and some requests may not be available for a particular journey. Sensitive personal information should only be recorded when it is necessary, with suitable staff access controls and permission from the customer.

Ask glideFares which customer profile fields are available on your plan, then check whether the preferences you need can be saved, updated and used during the booking process.