Can my travel agency software keep each customer's booking history so my staff can help them faster?

Yes, travel agency software can keep a customer's previous and current bookings together so your staff can find them more easily. This can help when a customer calls about an existing trip, wants to repeat a past journey, or needs help choosing similar travel arrangements.

What your staff can see depends on the features included in your plan and on the information returned by each supplier or API. A booking record may show the travel dates, destination, booking status, documents and payment status. Some setups may also allow staff to save contact preferences or private notes, but not every portal includes a full customer record or keeps every detail in the same place.

The history will normally cover bookings made through the connected software. Bookings arranged outside the portal may not appear unless the software allows your staff to add them manually. Changes made directly with an airline, hotel or other supplier may also take time to appear, or may need to be checked with that supplier.

Ask glideFares which customer history features are included in your plan, what information your staff can view, and whether older or outside bookings can be added before you decide how your team will use it.