Can my travel agency software automatically remind customers about an upcoming trip?

Yes, travel agency software can automatically remind customers about an upcoming trip, if this feature is included in your plan and has been set up for your portal. Reminders can help customers prepare without your staff having to contact every traveller manually.

The message may include useful booking details, travel dates, check in guidance, document reminders and instructions for reaching your agency. What can be included depends on the booking information available in the system. Details such as schedule changes, terminal information or supplier instructions depend on what the airline, hotel or other supplier sends through the API.

You may be able to choose when reminders are sent and use wording that matches your agency. Some systems can send different messages for flights, hotels, transfers or other services. The available delivery methods and level of customisation depend on your plan and the messaging options connected to your portal. A reminder should support the official booking documents, not replace them, because travel details can change after the message is sent.

Check which reminder options are included in your glideFares setup, then confirm the timing, wording and contact details before enabling automatic messages for customers.