Can my staff change a customer's travel date after a flight has been booked?

Yes, your staff may be able to change the travel date through the travel agency software, but this depends on the airline, the fare rules and the booking connection available on your plan. Some bookings can be changed from the booking record, while others must be handled through a separate support process.

Before making a change, your staff should check whether the ticket allows changes, whether seats are available on the new flight and whether the airline applies a change charge or fare difference. A low fare or special promotion may not allow any change at all. The amount and conditions come from the airline and can vary by booking.

A date change is not complete just because a new flight has been selected. The ticket may need to be reissued, and the customer should receive an updated itinerary after the airline confirms the change. If automatic reissue is not supported by the airline or the booking connection, your staff may need help to complete it.

Before promising a new date to the customer, open the booking, read the fare rules and check that the replacement flight and final change conditions are confirmed.