Can my customers see the change and refund rules for a flight before they book?

Yes, your booking website can show the change and refund conditions provided through the flight booking API before the customer confirms the booking. This helps the customer understand whether the ticket can be changed or cancelled, and whether airline charges may apply.

The amount of detail depends on the airline, the supplier and the information returned by the API. Some flights include a clear summary, while others may provide longer fare conditions that need careful reading. Certain low cost or restricted tickets may not allow changes or refunds at all. The conditions can also be different for each flight in the same journey.

These rules should be shown close to the flight details and again before payment, so the customer has a chance to review them. The final conditions attached to the confirmed ticket are important, because airline policies and any supplier service conditions will apply if the customer later asks for a change or refund.

Before offering this on your website, check which fare rules your connected flight suppliers return and how clearly those rules will appear during booking.