Can my customers make bookings on my white label travel portal outside my office hours?

Yes, customers can use your white label travel portal to search and make bookings when your office is closed, provided the portal and the required supplier services are available. This gives customers the freedom to arrange travel at a time that suits them without waiting for a member of your team to respond.

A booking is only confirmed when the travel supplier accepts it and the required payment or credit process is completed. Availability and booking results come from the connected supplier, so a room, seat or other travel product may change or become unavailable while the customer is completing the booking. Some bookings may also need a manual check, depending on the product, supplier or setup of your plan.

Your portal can show the customer the booking result and provide the available confirmation details after a successful booking. It should not be treated as a replacement for staff support, because customers may still need help with failed payments, special requests, changes, cancellations or bookings that remain pending.

Before opening the portal to customers, check which products can be confirmed automatically, how payments are handled and what instructions customers will see if a booking cannot be completed.