Can my customers make a booking on my white label travel portal without creating an account?

Yes, customers can complete a booking without creating an account when guest booking is included and enabled for your white label travel portal. They will still need to enter the traveller and contact details required to confirm the booking, but they do not have to choose a password or sign in first.

Guest booking can make the process quicker for customers who are booking with you for the first time or who do not want another online account. The exact steps depend on the travel product, the payment process and the connected supplier. Some bookings may require extra customer information before they can be confirmed.

There are limits to consider. A guest may not have a personal area where they can return later to view every booking or download documents. Your agency can still receive and manage the booking through the portal, while the customer can receive the confirmation and documents through the delivery options available with your setup.

Whether you can offer both guest booking and customer accounts depends on your portal plan and configuration. Check which sign in choices are enabled, then make a test booking from search through confirmation so you can see exactly what your customers will experience.