Can my customers create their own login to manage their bookings on my portal?

Yes, your white label travel portal can allow customers to create a personal login, but the exact features available depend on your plan and the services connected to the portal. A customer login can give travellers one place to enter their details and return to their booking information without starting again each time.

Depending on the setup, customers may be able to view current and previous bookings, check confirmation details, download available travel documents and update basic personal information. Saved traveller details can also make a future booking quicker. Access to tickets, vouchers and live booking updates depends on what the airline, hotel supplier or travel API makes available.

A customer login does not always mean the traveller can change or cancel every booking themselves. Many changes still need to be handled by agency staff because supplier rules, cancellation conditions and extra charges must be checked first. Some information may also appear only after the supplier has confirmed the booking and issued the relevant document.

Before enabling customer accounts, check which self service features are included in your glideFares plan, which booking details your suppliers return, and which requests you want customers to send to your staff for help.