Can my customers create an account on my website and see all their past bookings in one place?

Yes, a white label travel portal can usually give your customers their own login area where they can see their upcoming and past bookings together. The customer registers with an email address and a password, either at the time of booking or later, and every booking made while they are signed in is attached to that account.

From that area most customers can view the booking reference, the travel dates, the passenger or guest names and the current status of the booking, and they can download or print their voucher or ticket again without calling your office. If one of your staff took the booking over the phone, it can often be linked to the customer account as long as the same email address was used, so your customer sees it in the same list.

How much the customer can actually do from that area, rather than just look at it, depends on the supplier and on your plan. Some suppliers allow a cancellation request to be raised online and some do not, and changes to flight dates or guest names normally still come to your team to handle. Bookings made as a guest, without registering first, may not appear in the account until someone on your side links them.

The next thing to decide is whether you want to ask customers to register before they pay or allow a guest checkout as well, and then check with us which self service actions your chosen suppliers support, so the login area promises only what it can deliver.