Can my customers create an account on my portal and see their past bookings?

Yes, a white label travel portal can let your customers register an account, sign in later, and look back at what they have booked with you. The account normally holds their contact details, their traveller names, and a list of their bookings with the reference number and the current status of each one. It saves your staff a great deal of time, because a customer who can find their own booking reference does not need to phone you to ask for it.

How much a customer can do from that account varies. Seeing past and upcoming bookings, downloading a voucher or a ticket copy, and updating their own contact details are the common ones. Anything that changes the booking itself, such as a date change or a cancellation, depends on the supplier rules behind that product, so some bookings will offer the customer a self service option and others will only offer a request that comes through to your team.

It is worth remembering that an account holds personal travel information, so treat it seriously. Ask customers for a proper password, avoid storing anything on the account that you do not actually need, and make sure your staff understand who in your agency is allowed to open a customer record and why.

If this matters to you, sign up as a test customer yourself, make a small booking, then sign back in and check that the booking appears with the details and documents you would want a real customer to find there.