Can my customers book several hotel rooms for one family or group in a single booking?
GDS & API IntegrationsCan my customers book several hotel rooms for one family or group in a single booking?
Can my customers book several hotel rooms for one family or group in a single booking?
Yes, customers can usually search for and book several hotel rooms together through a hotel booking API. They can enter the required rooms, the number of adults and children staying in each room, and the children's ages where needed. The available options shown will depend on what the hotel supplier sends through the API and whether it supports room combinations in one search.
The rooms may appear together on the customer journey, but the supplier might confirm them under separate booking references. Each room can also have its own guest details, meal plan and cancellation conditions. Availability can change while the booking is being completed, so one room may confirm while another becomes unavailable. The portal should show the final booking response clearly before treating the whole request as confirmed.
Group bookings that need many rooms may not be handled in the same way as an ordinary family booking. Some hotels require a separate request for larger groups, and special terms may apply. Before offering this option, check how many rooms your chosen supplier allows in one request, whether mixed room types are supported, and how separate confirmations or failed rooms will be shown to your staff and customers.
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