Can my customer get their ticket and hotel voucher emailed to them automatically with my own agency branding on it?

Yes, your portal can send the ticket and the hotel voucher to your customer automatically as soon as a booking is confirmed, and the document carries your own logo, your agency name and your contact details rather than anyone else's.

The way this normally works is that the moment a booking comes back confirmed, the system builds the document from the booking it already holds and emails it to the address the customer entered, with a copy to your own inbox so you keep a record. From your admin area you can usually set the logo, the colours, the footer and the wording of the covering email, and you can decide whether the fare breakdown is shown or hidden. Most agencies choose to hide what they paid the supplier and show only the total the customer has paid them.

There are limits worth knowing about. The ticket number and the hotel confirmation number come from the airline and the hotel, so the voucher can only carry them once the supplier has actually returned them. For a hotel that is on request, or a flight you are holding before issuing, the first document your customer receives is a booking confirmation and the proper voucher follows when the supplier confirms. Delivery also depends on your sending domain being set up correctly, otherwise perfectly good emails can land in the spam folder.

Before you go live, make one test booking to your own email address, open the ticket and the voucher as your customer would see them, and check that your logo, your terms and your contact details are all correct.