Can I use a hotel booking API to check what policies and rules each property has for things like early check-in, late checkout, and pet fees?

Yes, you can retrieve hotel policies through the API, but what you get back depends on what the hotel supplies to us and what your subscription plan includes. Most hotels do provide information about their check-in and checkout times, pet policies, parking fees, and other house rules through the API, so you can show this to your customers before they book. This helps your customers make an informed decision and reduces surprises when they arrive at the property.

The completeness of policy information varies from one hotel to another, because each property decides what details to share and how to format them. Some hotels are very detailed and list every fee and restriction, while others provide only basic information. You should test the API with the hotels you plan to offer to your customers to see what policy details come back for each one. This way you will know exactly what you can tell your customers about before they complete their reservation.

When you integrate the API into your booking flow, you can display these policies prominently so your customers see them at the right moment, such as right before they confirm their booking or in the room details section. This transparency helps build trust with your customers and reduces the number of disputes or complaints after they check in. To get started, run some test searches through the API for the hotels you work with most often and review what policy information appears for each property.