Can I take my customer and booking records with me if I ever move to different travel agency software?

Yes, in almost all cases you can. The records belong to your business, and travel agency software is normally able to export your customers, your bookings and your invoices into an ordinary spreadsheet file that you can open, keep and hand to another system.

What comes out cleanly is usually the list style information, such as customer names and contact details, booking references, travel dates, suppliers, amounts and the status of each booking. The parts that travel less well are the things attached around a booking, like scanned passports, tickets, supplier confirmations, staff notes and the message history with a customer. Those often have to be downloaded separately, and on some systems they come out as a folder of files rather than something the next system can read straight in.

How much of this you can do yourself does depend on the software and the plan you are on. Some let you export any screen you can see, some prepare a full copy of your account only when you ask the support team, and some charge for that help. It is also fair to ask how long your information is kept after you stop paying, because you do not want to discover the answer at the moment you are leaving.

The sensible step is to try an export during your trial rather than years later, open the file, and check that the columns you actually care about are really in there.