Can I stop the same hotel showing up twice in my search results when I use more than one hotel supplier?

Yes, in most cases we can merge them so your customer sees one hotel with the best available rate, though a small number of duplicates can still slip through. Every hotel supplier uses its own internal code for the same property, and the name and address they send are often written differently. One may call it a resort and spa while another uses a shorter trading name, and the street address may be spelled differently or missing a line. So when two suppliers both have the same hotel, the API returns it twice unless the two records are matched to each other first.

The way this is handled is through hotel mapping. We build a single master list of properties and link each supplier code to the right entry on that list, using the name, the address, the postcode and the map coordinates together. Once a property is mapped, your search page shows it once, usually with the lowest rate among the suppliers who have it available, and your staff can still see which supplier the rate came from in the back office.

Be aware of the honest limits here. Mapping depends on the quality of the data the supplier sends, so newly opened hotels, apartments, guest houses and properties in smaller towns are the ones most likely to appear twice or to be matched to a similar neighbouring property. Whether you can connect several suppliers at once, and how much mapping work is included, also depends on your plan and on your own contracts with those suppliers.

If you are seeing duplicates now, note down the hotel name and the city where it happens and send those examples to our support team so the mapping can be corrected for your portal.