Can I stop my customers from booking flights or hotels that are too expensive for their budget?
General QuestionsCan I stop my customers from booking flights or hotels that are too expensive for their budget?
Can I stop my customers from booking flights or hotels that are too expensive for their budget?
Yes, you can set spending limits on your portal to help guide your customers toward options that fit their budget. When you build your portal, you can configure maximum price thresholds for flights, hotels, and other travel products. Customers who search will then see only the results that fall within those limits, which means they cannot accidentally book something that costs more than you have decided to allow.
Keep in mind that these limits work differently depending on what you are selling. For flights, you can set a maximum price per person for the entire journey, so a customer searching for two passengers will see different results than someone searching alone. For hotels, you can set limits per room per night. The way these limits interact with your own profit margins means you should test different settings on your portal before you let real customers on, to make sure the prices and availability look right.
If you work with corporate clients or travel managers who need more control, you may be able to set different limits for different groups of users, but this depends on which plan you have chosen and what your suppliers allow. Some suppliers change their inventory and pricing throughout the day, so a price limit you set in the morning might mean fewer results show up by evening as cheaper options sell out.
Log into your portal settings and look for the pricing or budget control section to see what options are available for your account, and test a few searches to understand how your limits affect what customers can book.
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