Can I set up my hotel booking API to show me when a property has a non-refundable rate available so I know what options to offer my customers?

Yes, you can retrieve information about refund policies and cancellation terms through the hotel booking API, which helps you understand what rate types are available at each property. When you search for hotel availability, the API returns details about each room rate, including whether it is refundable, non-refundable, or partially refundable. This means you can see the full picture of what a hotel is offering before you present options to your customers.

However, what you can do depends on how the supplier structures this information in the API. Some suppliers provide clear labeling of rate types that makes it easy to filter or sort by refund policy. Others may provide this information in a way that requires you to parse through the details yourself. The API will show you what the supplier makes available, but you cannot create refund policy categories that do not exist in the supplier's system.

You can use this rate type information to build your own logic on your booking portal or white label site. For example, you might show customers both refundable and non-refundable options side by side so they can choose based on their own needs, or you might highlight the non-refundable rates because they come at a lower price point. You could also set up your system to filter results in whatever way makes sense for your business.

Start by checking what your hotel supplier actually provides in their API documentation about cancellation policies and rate types, then work with your development team to decide how to surface this information to your customers in a way that helps them make the right choice.