Can I set up automatic reminders to send to my customers before they need to check in for their flights?

Yes, you can set up reminders, though what you can do depends on which features come with your plan and how your portal is configured. Many travel agencies use automated reminders to help their customers remember important dates and times, like when online check-in opens or when they need to arrive at the airport. This reduces the number of calls you get from worried customers and helps them have a smoother travel experience.

The reminders typically go out by email or SMS at times you decide, such as 24 hours before departure or 48 hours before check-in opens. You can usually customize the message to include the booking reference, flight time, and any other details your customers need. Some portals let you set up reminders for other events too, like hotel check-in dates or transfer pickups, so your customers get all the information they need at the right moment.

Because reminder features can work differently depending on your setup and plan, you should check with your account manager about exactly what options are available to you. They can walk you through how to set reminders up and make sure they are turned on for all your customers or just certain groups if you prefer.