Can I send my customer a quote from the portal before they decide to book?

Yes, in most cases you can put together a quote from the search results and send it to your customer before anything is booked, though whether it goes out as an email, a shareable link or a document you download depends on your plan.

The usual way it works is that you search as normal, pick two or three options you want the customer to consider, save them into a quote and send it under your own brand. The customer sees the flights or hotels you chose, the total you decided to show them, and nothing about where the rates came from. If your plan supports a link rather than an attachment, the customer can often pick the option they prefer and come back to you, or move straight into paying, which saves your team retyping everything.

The honest limit is that a quote is not a booking and it does not hold anything. Fares and room rates are live, so a price you quoted in the morning can be gone by the evening, and seats or rooms can sell out while the customer is thinking. Some suppliers change more often than others. If the customer needs time, it is safer to ask whether the fare can be held for a short while rather than assuming the quoted price will still be there.

The next thing to check is what your plan lets you send and how long your quotes stay valid, then send a test quote to yourself and see exactly what your customer will receive.