Can I send a special request like a late check in or a double bed to the hotel when I book through your API?

Yes, hotel bookings made through our hotel booking API can usually carry a special request, and there is a field for you to type things like a late arrival, a double bed instead of twins, a quiet room away from the lift, or a note that the stay is a honeymoon. The request travels with the reservation to the supplier and on to the property, so the hotel normally sees it on their copy of the booking.

The important thing to understand is that a special request is a request and not a guarantee. Hotels treat these as subject to availability on the day, and the front desk decides when they allocate rooms. So it is worth telling your customer the same thing, that you have asked and the hotel has it on file, but nobody can promise a high floor or adjoining rooms until they arrive. If something is genuinely essential, such as a wheelchair accessible room or a ground floor room for someone who cannot manage stairs, it is safer to book a room type that is actually sold as accessible rather than rely on a free text note.

What you can send also depends on the supplier behind the rate. Some accept free text of a reasonable length, some only accept a short list of standard options like non smoking or early check in, and a few pass nothing through at all on their cheapest rates. Bed type is often part of the room choice rather than a request, so read the room name in the search results first. Very long notes and text in other alphabets can get trimmed along the way.

Before you promise anything to a customer, make a test booking with a request on it, see how it shows on the confirmation and voucher, and ask us which of your connected suppliers support free text so you know where to set expectations.