Can I send a guest's special requests to the hotel when I make a booking through the API?

Yes, a hotel booking API can often let you add a guest's special requests when you make the reservation. These may include a preferred bed arrangement, a quiet room, connecting rooms, an early arrival or other notes that could help the hotel prepare for the stay.

A request is not the same as a confirmed service. The hotel may receive the note but still be unable to provide what the guest asked for. What can be sent, how it appears to the property and whether a reply comes back all depend on the hotel supplier and the information supported by its API.

This is especially important when the request is essential to the guest, such as an accessible room or a particular sleeping arrangement. Your portal should make it clear when something is only requested, and your staff should avoid telling the customer it is guaranteed unless the booking response clearly confirms it. Some services may also need to be arranged directly with the property after the booking is completed.

Before relying on this feature, check which special request fields your hotel connection supports, review how they appear in the booking confirmation and contact the property when a request is necessary for the guest's stay.