Can I sell travel insurance to my customers alongside their flight or hotel on my portal?

Yes, you can offer travel insurance alongside a flight or a hotel on your portal, but it works as an add on from an insurance provider rather than as something the portal creates on its own. During checkout the customer is shown a cover option, they choose to take it or skip it, and if they take it the cost is added to what they are paying you for the trip.

What the customer sees depends on the insurance supplier you are connected to. Some send back a single plan for the whole trip, others send several levels of cover with different limits, and a few can only quote once they know the traveller ages and the destination country. Whether the policy document arrives straight away or comes later by email is also set by that supplier, not by the portal.

There are two things worth being clear about. Selling insurance is regulated in most countries, so you may need a licence or an arrangement with a broker before you are allowed to offer it to your customers, and that is your responsibility rather than something the software can grant you. The claim itself is always settled between your customer and the insurer, so your portal can show the policy and the reference, but it cannot approve or pay a claim.

The next step is to check whether your plan includes an insurance connection and whether the provider you want covers the countries your customers travel to, then confirm with your own regulator or broker that you are permitted to sell cover before you switch the option on.