Can I see who changed a booking and what they changed in my travel agency software?

Yes, travel agency software can keep a history of changes made to a booking, so you can check which staff member took an action and when it happened. This can help if a traveller questions a name correction, cancellation request, payment update or other change, because your team has a clearer record to review.

The amount of detail available depends on the feature, your plan and how the booking was handled. Some actions may show the exact change, while others may only show that the booking was updated. Changes made directly with a supplier, outside the portal or through another system may not appear unless someone records them manually. The history is useful for checking what happened, but it may not include every conversation or decision behind the action.

Access to this information may also depend on staff permissions. A manager may be able to view the full history, while another staff member may only see the current booking details. This can support better control without giving everyone access to information they do not need.

Check whether your chosen plan includes booking history, which actions it records and who in your team can view it before you rely on it for daily work.