Can I see all my flight, hotel and transfer bookings in one place instead of logging into each supplier's website?
General QuestionsCan I see all my flight, hotel and transfer bookings in one place instead of logging into each supplier's website?
Can I see all my flight, hotel and transfer bookings in one place instead of logging into each supplier's website?
Yes. Any booking that is made through your portal lands in a single booking list in your back office, whether it is a flight, a hotel, a transfer or a tour, so you do not have to open each supplier site one by one to see what you have sold.
In that list you would normally see your own booking reference, the passenger or guest names, the travel dates, the supplier's reference, the current status, what the customer paid and what your markup was, and whether the booking came from your website, from one of your staff or from a sub agent. You can usually search and filter it by travel date, booking date, status or the person who made the booking, which is what most agencies use at the end of the month to check their sales.
There are honest limits worth knowing. Anything you book outside the portal, for example directly on a supplier's own extranet or on the phone with an airline, will not show up there unless you enter it yourself as an offline booking. Status updates also depend on the supplier. Some send live updates as soon as something changes at their end, others only update when the booking is refreshed, so for a hotel that is still on request the supplier's own record remains the final word. Which fields you see and which reports you can pull out can also depend on your plan and on which suppliers are connected to your account.
The next thing to do is list the suppliers you use today, ask which of them can be connected so their bookings flow into the list automatically, and agree how you will record the rest by hand so your reporting stays complete.
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