Can I record bookings made by phone or in person in the same travel agency software as online bookings?

Yes, travel agency software can usually let you record bookings that were arranged by phone, in person or through another sales channel. This gives your staff one place to check the customer, travel dates, booking status and important documents, even when the customer did not book through your website.

The exact process depends on the travel product, the supplier connection and the features included in your plan. Some bookings may be imported or linked using a supplier reference, while others may need to be entered as manual records. A manual record can help with administration, but it does not always give you live updates, automatic cancellations or document changes from the supplier.

Keeping these bookings together can make it easier to serve returning customers and avoid searching through separate files or messages. Staff permissions may also affect who can create, edit or view a manual booking, and customer details should only be stored when they are needed for the trip and handled according to your privacy responsibilities.

Check which offline booking types you need to record, what information your staff must capture, and whether your glideFares plan supports importing or manually adding those records.