Can I manage a customer's flight and hotel bookings together in the same travel agency software?

Yes, glideFares travel agency software can help you search for and manage a customer's flight and hotel bookings in the same place. This gives your staff a clearer view of the trip and reduces the need to move between separate booking systems when helping the customer.

The flight and hotel may still be treated as separate bookings, with their own confirmation details, payment status, cancellation terms and supplier rules. The exact information and actions available depend on the travel products connected to your portal, the supplier response and the features included in your plan. A change to the flight will not automatically change the hotel, so each part of the trip should be checked before anything is confirmed or cancelled.

Keeping the bookings together can make it easier to follow the customer's full journey, find the correct documents and respond when travel plans change. It can also help staff avoid missing an important detail, such as a hotel stay that no longer matches revised flight dates. Some documents or updates may arrive separately because they come from different suppliers.

Before using this for live bookings, check which flight and hotel connections are enabled for your business and test how both booking records appear to your staff.