Can I let customers ask for help with a trip instead of completing the booking online?

Yes, a white label travel portal can usually give customers the choice to book online or send a travel request to your team. This is useful when a customer has a complicated journey, needs advice, is travelling with a group, or cannot find a suitable option in the search results. The request can collect the basic trip details your staff need to continue the conversation.

A travel request is not the same as a confirmed reservation. Prices and availability may change while your team checks the options, and nothing should be presented as booked until the supplier confirms it. The details that can be collected, and where the request appears for your staff, depend on the portal setup and the features included in your plan.

You can also decide where the request option is shown, such as beside the booking search or on a separate enquiry page. Some travel products may support online booking while others are handled only by your team, depending on the available supplier connection. Check which journeys you want customers to book themselves and which ones should be sent to your staff for personal help.