Can I find an old booking quickly when a customer calls me?

Yes, you can use the travel agency software to look for bookings that have already been made. This helps when a customer calls about a flight or hotel and you need to open the correct booking without starting a new search. Depending on the information available, you may be able to search using the traveller's name, booking reference, travel date or booking status.

The booking record can show the details received when the reservation was confirmed, such as the itinerary, traveller information and current booking status. The exact details shown depend on the type of booking, the supplier and what its API sends back. Some later changes made directly with an airline, hotel or supplier may not appear immediately, or may need to be checked with that supplier.

Access to past bookings may also depend on your plan and on the permissions given to each staff member. A staff member may only see bookings handled by their team, while an authorised manager may have wider access. Records may also be easier to find when names and references were entered correctly at the time of booking.

Before relying on the search for daily support, check which booking fields your setup allows you to search and confirm how supplier changes are updated.