Can I enter bookings I made over the phone or direct with a hotel into the software so everything is in one place?

Yes, in most setups you can. Travel agency software normally has a way to add a booking by hand, often called an offline or manual booking, for anything you arranged away from the portal. You fill in the details yourself, such as the passenger names, the travel dates, the supplier you used, what you paid and what you are charging the customer, and that booking then sits in your system alongside the ones that came through your API suppliers.

The reason agencies ask for this is that it keeps one single record of the business. Your monthly sales reports, your customer history and your agent performance figures all become much more useful once the phone bookings and the direct hotel deals are included. In most cases you can also raise an invoice or a voucher for a manual booking from the same system, so the paperwork your customer receives looks the same no matter where the booking came from.

The honest limit is that a manual booking is a record, not a live connection. The software is not talking to that hotel or airline, so it cannot check availability, cannot amend the booking and cannot cancel it for you. If the customer wants a change, you still have to contact the supplier directly and then come back and update the record so your figures stay correct. How many fields you can capture, and whether the manual booking option is switched on at all, depends on your plan and how your portal has been set up.

Ask us to walk you through the manual booking screen on your own account so you can see which details are required, and agree a simple rule with your staff that offline bookings go in the same day they are made.