Can I control which staff members are allowed to cancel bookings or issue travel documents?

Yes, your travel agency software can be set up so that staff members have access only to the work they are responsible for. For example, a booking consultant may be allowed to search, create bookings and view customer details, while a manager handles cancellations, refunds or the release of travel documents.

The exact controls available depend on your glideFares plan and how your portal is configured. Some actions may also be controlled by the travel supplier, especially after a booking has been confirmed or a ticket has been issued. A permission in the software does not mean that every airline or hotel will allow the requested change.

Using separate staff access helps protect customer information and reduces the chance of an important booking being changed by mistake. It can also make responsibilities clearer inside the agency, because each person sees the parts of the booking process needed for their role. Managers should still review booking activity regularly and make sure access is removed when someone no longer works with the agency.

Before your team starts using the software, decide who should be able to create, confirm, cancel and amend bookings, then check which staff permissions and approval controls are included in your glideFares setup.