Can customers ask for a certain bed type when they book a hotel through my website?

Yes, customers can often choose or request a bed type when booking a hotel through a website connected to a hotel booking API. The available choices may include options such as one large bed or separate beds, but the exact wording and selection come from the hotel supplier.

A bed type shown as part of the room name is usually more reliable than a preference entered as a special request. Some suppliers allow the request to be sent with the booking, but the hotel may treat it as a preference rather than a guarantee. The final arrangement can depend on room availability, hotel policy and what the supplier confirms.

Your website should make the difference clear before payment, so the customer understands whether the bed type is confirmed or only requested. Staff should also be able to review the booking details and voucher to see what was accepted. If the customer has an essential requirement, such as separate beds, it may be sensible to confirm it with the hotel after booking.

Ask glideFares which bed type details and special request options are supported by your chosen hotel suppliers, then check how confirmed and requested preferences will appear to customers.