Question 1

Can I use the flight booking API to search for flights across multiple airlines at the same time, or do I have to search each airline separately?

Accepted Answer

Yes, the flight booking API searches across multiple airlines in a single search, so you get all the options available at once rather than having to check each carrier individually. This is one of the main benefits of using an API instead of visiting airline websites one by one. When your customer tells you their travel dates and route, you send one search request and the API returns flights from all the airlines we work with, sorted by price, time, or whatever matters most to your customer. The airlines included in your search results depend on which suppliers we have connected to our platform. Not every airline in the world is available through every API, so the options you see are limited to our partner network. You will see all the choices we have available for that route and date, but if a customer specifically wants to fly with an airline we do not yet work with, you would need to book that separately outside the API. When you run a search, you get back the full details you need to help your customer choose, including the price, the departure and arrival times, how long the journey takes, and whether there are any stops. From there, your customer can pick the flight they want, and you move forward to booking. The whole process keeps everything in one place instead of hopping between different airline websites. Try running a test search through the API with a common route to see how many options come back and whether they match what you would expect to find. If you notice that a particular airline your customers often want is missing, let us know so we can look into adding them to our connections.

Question 2

Can I set up my travel agency software to automatically sync bookings with my supplier accounts so I do not have to manage them in two places?

Accepted Answer

This depends on which suppliers you work with and what your software plan includes. Some suppliers offer direct connections that let bookings flow automatically between your travel agency software and their systems, which means you enter the booking once and it updates everywhere. Other suppliers may not have this kind of connection available, or the connection might work only one way, so you would still need to manage some information manually or check both systems to make sure everything matches up. When you set up your travel agency software, the suppliers you connect to will determine what is possible. A supplier with a modern API and integration options will give you more automatic syncing than one with older systems. Your software plan also matters, because some plans include more supplier connections and automations than others. The best approach is to check with your software provider which of your main suppliers can sync automatically and which ones cannot. If automatic syncing is important to your workflow, ask your software provider for a list of suppliers that offer real-time or regular syncing, and whether you can add more supplier connections if you need them. This will help you decide whether the setup matches how you want to work and whether you will spend less time managing duplicate information across different systems.

Question 3

Can I hold a hotel room for a customer for a few days while they decide whether to book it?

Accepted Answer

It depends on the hotel supplier and what they allow through the API. Some hotels do offer hold options that let you reserve a room temporarily without taking payment, but the length of time you can hold it and whether a hold is available at all varies widely. The API will show you what options are possible for each specific hotel, so you can see at search time or during the booking process whether a hold is available and for how long. When you search for hotels or look at a specific property, the API returns information about what the supplier will allow. If a hold is offered, it usually comes with a deadline, after which the room goes back on sale and your customer loses the reservation. Some suppliers may ask for a credit card to secure the hold even though no money is taken straight away. You should always check the cancellation and hold terms that come back from the API before you commit to telling your customer they can hold the room. The key thing to remember is that you cannot hold a room longer than the supplier permits, and different hotels have different policies. If holding is important for your business, check what the API tells you about each property before you offer it to your customer. You may also want to ask your customers to book and pay within a certain timeframe rather than relying on holds, since that gives you certainty the booking is secure.

Question 4

Can I white label a travel portal without having to build the whole thing from scratch myself?

Accepted Answer

Yes, you can use a white label portal that is already built and ready to go, so you do not have to hire developers or spend months on a technical build. A white label portal comes with all the basic features you need to let your customers search and book flights and hotels, and you customize the colors, logos and branding to match your travel agency. This means you can launch your own branded booking site in weeks rather than months, and you can focus on selling travel instead of building technology. The portal connects to the same suppliers and APIs that power the searches and bookings, so your customers get real-time availability and pricing just like they would on any other travel booking site. You control what appears on your site, how much commission you earn, and what prices you show to your customers. You can also add your own terms and conditions, payment methods, and customer support contact details so it feels like your own business. What you get depends on the plan you choose, so some white label portals come with more features than others. For example, some let you set different prices for different customer types, while others keep the pricing the same for everyone. Some include a back office where you can manage your team and see reports on your sales, while others focus just on the booking search and purchase. Check what features come with each plan so you know what you are getting and what you might need to add later.

Question 5

Can I search for flights using the API and then book them later without losing the price, or does the fare expire straight away?

Accepted Answer

The price will not hold indefinitely, so you need to book quickly once you search. Most fares remain available for only a few minutes before they expire and the price changes or the seat disappears. This timing comes from the airlines and suppliers themselves, not from us, so we cannot extend it for you. Some fares have longer hold times than others depending on the airline, but you should always assume you need to complete the booking while you are still looking at the search results. The best approach is to search for flights, show your customer the options, get their confirmation right away, and then book immediately. If your customer wants to think about it or check with someone else, the fare you showed them may no longer be available when you come back to book. You can explain this to your customer upfront so they understand why they need to decide quickly. If a fare does expire while you are working on the booking, the system will let you know and you can search again to see what prices are available now. The new search may show a higher price, the same price, or sometimes even a lower price, depending on how many seats are left and what other agents are booking at that moment. Check with your account team about any tools or settings that might help you hold fares for longer in your particular setup, as this can depend on your agreement with the suppliers.

Question 6

Can I get a list of hotels in a certain area through the hotel booking API so I can show my customers what is available without them having to search themselves?

Accepted Answer

Yes, you can search for hotels by location through the hotel booking API and see what is available for your chosen dates before you show them to your customers. This lets you browse the inventory, check rates, and review what hotels exist in an area so you have that information ready when a customer asks. You can search by city, region, or sometimes by specific landmarks or attractions depending on what the hotel suppliers support. The API will return the hotels that match your search along with their basic details and pricing for the dates you selected. What you get back from the search depends on the suppliers connected to your account and the data they choose to provide through the API. Some suppliers give you more detail than others, and availability can vary. The prices you see during your search are real rates from those suppliers at that moment, though they can change before you actually book. You can use this information to get familiar with what hotels are in popular destinations your customers ask about, so you are prepared with options. You should check what search filters your API connection supports so you know whether you can narrow results by price range, star rating, amenities, or other features your customers care about. This will help you decide how much browsing you want to do upfront versus waiting for a specific customer request. Test a search in your sandbox environment first to see exactly what information comes back and how useful it will be for your sales process.

Question 7

Can I let my team members log in to the travel agency software with different permission levels so they can only see what they need to do their job?

Accepted Answer

Yes, most travel agency software lets you set up different login accounts for your team with different permission levels based on their role. This means you can decide what each person is allowed to see and do. For example, you might let one person book flights and hotels but not issue invoices, while another person can only view bookings without making changes. This protects your business by making sure sensitive information stays private and prevents mistakes from people accessing things they should not touch. The exact permission levels you can set up depend on which plan you choose with us and what features are turned on for your account. Some plans give you basic role options like agent, manager, and accountant, while others let you customize permissions in more detail. You should check what your current plan includes or ask about upgrading if you need more granular control over what different team members can access. When you set up a new team member, you will create a login for them and choose which suppliers, destinations, or functions they can use. You can change these permissions anytime if someone's job changes or if you want to lock down access for security reasons. This also means you can see in your audit trail which person made which booking or change, which is helpful if you need to track down who did something. To get started, log into your account settings and look for the team or user management section, or contact support to walk you through setting up different permission levels for your specific business needs.

Question 8

Can I get the baggage allowance and other terms and conditions for a flight fare through the flight booking API before I commit to booking it?

Accepted Answer

Yes, you can see the baggage allowance and most of the important rules that come with a fare through the flight booking API before you book. When you search for flights, the API returns not just the price but also details like how many bags are included, what size and weight limits apply, whether the ticket can be changed or cancelled, and what extras like seat selection or meals might cost. This means you know exactly what your customer is getting before you click to book, so you can explain the full terms to them and avoid surprises later. The detail you receive does depend on what the airline includes in their system and how their rules are set up. Some airlines publish very detailed conditions through their data, while others keep things simpler. You should always check what comes back from the API for each airline you work with, because the level of information can vary. If you see something missing or unclear, contact your API provider to confirm how that particular airline's terms are being shown. Once you know what the fare includes, you can decide whether to offer it to your customer or search for a different option. Some customers will want the cheapest option even if it has no bags included, while others will prefer a fare that gives them more allowance or flexibility. Having this information upfront lets you match the right fare to what each customer actually needs. Check with your API provider which airlines and fare types show the most complete baggage and terms data, so you know where you have the clearest picture for your customers.

Question 9

Can I check hotel availability and rates for a specific date range through the hotel booking API before my customer asks for it?

Accepted Answer

Yes, you can search the hotel booking API for availability and rates on any dates you choose, and you do not have to wait for a customer request to do it. This lets you research options ahead of time, check what is in stock at properties you like to sell, and get familiar with pricing trends for the destinations your customers ask about most. You can run these searches whenever you want to build your knowledge of the market or prepare for a customer conversation. Keep in mind that availability and rates can change quickly, especially at popular hotels or during busy travel seasons. A search you run today might show different results tomorrow, or even a few hours later. The API will always give you the current picture at the moment you search, but you cannot rely on an old search result to guarantee what your customer will see when they actually book. This is why most travel portals search fresh each time a customer enters their travel dates. The hotel booking API will show you the room types available, the nightly rate, and any applicable taxes or fees for your chosen dates. Whether you can also see cancellation policies, guest reviews, or photos depends on which data fields your plan includes, so check with your account team about what your API connection gives you access to. You can start using these searches right away to get comfortable with how the API works and what information is available to you.

Question 10

Can I use travel agency software to manage bookings for multiple travel agencies or brands under one account?

Accepted Answer

Yes, you can manage multiple agencies or brands through a single account, but the way this works depends on how your setup is configured and what your plan includes. Many travel businesses find it useful to run more than one brand, serve different customer segments, or manage bookings across multiple offices, and the software can support this. The key is understanding what separation and control you need between each agency or brand before you set it up. When you have multiple agencies under one account, you can usually set different branding, pricing, and customer-facing details for each one through separate portals or settings. This means your corporate clients see one look and feel, your leisure customers see another, and your partner agencies see a third, all running from the same backend system. Your team members can also be set up with different permission levels so that staff working for one brand cannot see or change bookings from another brand unless you want them to. The accounting and reporting side works differently depending on your setup. Some businesses want to see all their bookings combined in one report for overall business performance, while others need completely separate reporting for each agency so they can split revenue or manage franchises independently. You should check with the support team about whether your plan supports this level of separation in reports and invoicing, since this often depends on your specific agreement. Before you set up multiple agencies, have a clear picture of what you need to keep separate, such as branding, pricing, team access, or financial reporting, and confirm with support that your plan can handle it the way you want.