If I stop using your travel agency software one day, can I take my customer list and booking history with me?

Yes, you can take your customer records and your booking history with you. The information you build up while you work, meaning your customer contact details, your past bookings, your invoices and your sub agent records, belongs to your business and not to us. If you decide to leave, you can ask for an export of that data in a common file format that opens in a spreadsheet, and you can keep working from it or load it into whatever you move on to.

There are a few honest limits worth knowing before you plan around this. We can only hand over what the software actually holds, so anything that lives with the supplier rather than with us, such as the airline record or the hotel's own copy of your reservation, has to be chased with that supplier directly. Documents like tickets and vouchers are usually best downloaded while your account is still open, because they are easier to pull out one trip at a time than to rebuild later. How far back the history goes and how much detail comes out can also depend on your plan and on how long you have been with us, so it is sensible to ask rather than assume.

The other thing to keep in mind is that an export is a snapshot, not a working system. The file will give you names, dates, references and amounts, but it will not carry across your markups, your page design or your supplier connections, because those are settings rather than records. If you are thinking about a move, plan for a short period where you keep both arrangements going so nothing in progress gets lost.

If this matters to you, ask our team what an export of your account would include and roughly how long it takes to prepare, and in the meantime get into the habit of downloading your monthly reports so you always have a recent copy of your own.