If I decide to stop using your white label portal later, can I take my bookings and customer list with me?

Yes, your booking records and your customer list are yours and you can take them with you. The reservations you have made, the traveller details you have collected, your invoice history and your agent accounts all belong to your business, and you can ask for them as an ordinary file that opens in common office software. It is worth requesting a copy from time to time anyway as a backup, whether or not you are thinking about moving.

What does not travel with you is the portal itself. The website design, the booking engine and the supplier connections stay with glideFares, because they are part of the service rather than something handed over. Your domain name is a separate matter, and if you registered it in your own name you simply point it wherever you want next. Any hotels or suppliers you contracted directly are your relationships too, so those contracts stay with you.

There are a couple of honest limits. Whether the export is something you can run yourself from your admin area or something our team prepares for you depends on your plan, so please ask rather than assume. More importantly, bookings for travel dates still in the future need looking after. Once a portal is closed you would be servicing those directly with the supplier using the supplier reference, so it is wise to time any move for a quiet period and to keep your own copies of vouchers, tickets and confirmation numbers.

Before you sign anything, ask what the notice period is and exactly which records the export covers, so you know where you stand from day one.