Can my customers create an account on my white label travel website and see their past bookings themselves?

Yes, a customer login area is a normal part of a white label travel website, so your travellers can register, sign in and look back at what they have booked with you without ringing your office. Once they are logged in they can usually see their upcoming and past trips, the passenger names on each booking, the reference number and the document or voucher attached to it, and they can download it again if they have lost the email. This is often the quietest way to cut down on routine calls, because the questions people ask most are simply what time is my flight and where is my hotel.

How much they can actually do from that account, rather than just look at, varies. Viewing and downloading documents is straightforward. Anything that changes a live booking, such as a date change, a cancellation or a refund, depends on what the airline or hotel supplier allows and on how you want your business to work. Many agencies deliberately turn self service changes off and let the customer send a request instead, so your team stays in control of fees and of what is promised. Whether the login area is included and how far it goes can also depend on your plan, so it is worth confirming rather than assuming.

One honest limit is that the account only shows bookings the system knows about. Trips you arranged offline and never entered will not appear there, so if you want a complete history in front of the customer you need those bookings recorded in the software too.

When you are setting up, decide first whether you want customers changing bookings themselves or only requesting changes, and check with us what your plan includes before you advertise the login to your travellers.