Can I take card payments from my customers on my travel website, or do I need to sort that out with my bank myself?

Yes, you can take card payments through the booking site, but the card processing itself has to come from your own payment gateway and merchant account, which you arrange with your bank or a payment provider. The software handles the checkout page, applies your markup and records the booking, then passes the payment to the gateway. The money lands in your own account, not ours, so you stay in control of your funds and your settlement timing.

Which gateways we can connect depends on your plan and on what is available in your country. A lot of the well known providers are straightforward because they are already supported, while a less common local gateway may need extra work and may not be possible at all if it has no proper online integration. The honest answer is that we cannot promise any particular provider until we have seen their documentation, so it is worth asking us before you sign a contract with a gateway rather than after.

Card is not your only option either. You can let customers pay by bank transfer, pay in your office, or book against a credit limit if they are a corporate account, and your staff can record those payments against the booking so your reports stay accurate. Fees, chargebacks and refund rules stay between you and your gateway or bank, since they are the ones actually moving the money, and refunds usually have to follow whatever that provider allows.

The next step is to ask your bank or preferred payment provider whether they offer an online gateway for travel businesses, then send us the name so we can confirm whether we can connect it.