Can I send my customer a quotation with a few hotel options and get their approval before I book anything?

Yes, most travel agency software lets you build a quotation with a few options and send it to your customer before anything is booked. You run the search as normal, pick two or three hotels or flights that suit the request, and save them into a quote under that customer's name. The quote carries your own logo and contact details, and the options sit side by side with your selling price already applied, so your customer never sees the raw supplier rate.

How the customer replies depends on the setup you choose. Some portals simply email the quote as a document your customer reads and answers by writing back to you. Others send a link where the customer taps the option they prefer, and that choice drops into your booking queue so your staff only have to confirm it. If you want the second way, check it is included in your plan, because the plain email version is the more common one on entry level portals.

The one thing no software can promise is that the price and the room will still be there when the customer says yes. Live rates move and seats and rooms sell out while a quote is sitting in an inbox, so a quote is an offer to search again rather than a held booking. A few flight and hotel suppliers allow a short hold, and where that exists your software can use it, but the supplier decides how long, not us.

Open the quotations section in your admin panel, send a test quote to yourself to see how it reads to a customer, and ask your account contact which of your suppliers allow a hold so you know how long you can realistically keep an option open.