Can I see which of my staff made which booking so I know who handled a customer?

Yes, in most cases you can. When each person who works for you has their own login, the software records who created the booking, so you can open it later and see the name of the staff member attached to it. That makes it much easier to work out who spoke to a customer, who to ask about an unusual request, and who should follow up when that customer calls back and expects the same person to know their file.

How much detail you get beyond that depends on your plan and on how your account has been set up. Some setups show only the person who first created the booking, while others also keep a record of later actions, such as who cancelled it, who edited the traveller details or who marked a payment as received. If you need a full history of every change rather than just the original owner, it is best to ask us to confirm what your plan covers before you rely on it for checking staff work.

There are limits worth knowing about. If someone works around the software, for example by phoning a hotel directly or booking on a supplier's own site, none of that will appear against their name, because only what happens inside the software is recorded. The same problem arises when several people share one login, since every booking then looks like the work of a single user and you lose the very trail you wanted.

The sensible next step is to give every member of your team their own login instead of sharing one, then open a recent booking and check that the staff name appears the way you expect.